A Workshop Brought To You By Chargebacks911®
Brought to you by Chargebacks911, the world’s foremost experts in chargeback management, Chargeback University was designed exclusively for merchants. This interactive virtual course delivers the most comprehensive chargeback management information available today, along with industry tips you won’t find anywhere else.
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“Chargeback University was the most informative and interesting event in our industry this year.”
“Great opportunity, and great insights concerning steps to help fight and prevent the disputes we receive.”
“Learned the best ways to prevent chargebacks/fraud and the best strategies to refute chargebacks.”
“Chargeback University was the perfect opportunity to update overall chargeback management knowledge.”
“A very knowledgeable team presenting key issues in the ever-evolving realm of chargeback management.”
“Dynamic and interactive...the instructors have deep industry experience and shared real-world examples.”
“Chargeback University enabled us to bring a greater understanding of chargebacks to our business.”
To successfully manage chargebacks, you need to know where they’re coming from. Reason codes are helpful, but have proven to be a less-than-reliable indicator of what’s triggering your disputes. This session explores why the real source of your chargebacks could be anything from friendly fraud to missteps in your own processes.
Contesting invalid chargebacks is important; for successful long-term management, however, your real focus should be on prevention. In this powerful session, you’ll gain a greater knowledge of why disputes happen, plus proven tips and actionable strategies for effective chargeback prevention, both immediately and for the future.
When customers file unwarranted chargebacks, you have the right to challenge the claim. Getting the bank to agree with you, however, isn’t always easy. This session covers the representment process, including insider tips and actionable steps for creating complete rebuttal packages that get more attention … and better results.
Understanding the true source of each chargeback is the first step in learning how to reduce them. This session covers the major sources of chargebacks, the different ways each can impact your business, and the basics of identifying them in your business.
Even when the major source of your chargebacks has been identified, preventing future claims can be a complex process. This session outlines key prevention strategies that any organization can put in place to decrease their chargeback volume.
Fraud filters can be a great thing: proper steps taken at the front of a transaction can significantly lower fraud overall. But are filters alone enough? This session looks at current trends in fraud, as well as tips and action steps to keep from becoming a victim.
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The Standard Room,
Street - Za'abeel - Za'abeel 1,
Dubai, United Arab Emirates
Thursday, May 22nd, 2025 · 8:30 am – 1:00 pm ET