An Interactive Workshop For Merchants And Payment Professionals
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Thursday, October 28th 2021
9:00 AM - 2:30 PM
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The Mirage
3400 S LAS VEGAS BLVD, LAS VEGAS, NV 89109

Chargeback University delivers the most comprehensive chargeback management information available today. Join us as leaders from Microsoft, Nexio, and BlueSnap deliver a valuable look at upcoming shifts to the chargebacks landscape, as well as industry tips you won’t find anywhere else.

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Who Should Attend

Chargeback managers, fraud team managers, payment managers, directors of finance, revenue officers, and other decision makers in the payments ecosystem.

Topics of Discussion Will Include:
Preparing for upcoming changes in chargeback management
How the COVID-19 pandemic altered the chargeback ecosystem
New products and services that help mitigate risks for all stakeholders
Proactively investing in solutions designed for tomorrow’s chargebacks
Multi-tiered approaches to chargeback management
Understanding specific chargeback challenges such as recurring billing

Don't Miss Out!


Don’t miss this opportunity to learn actionable ways you can prepare for the future of chargebacks. Space for the Chargeback University is limited, so be sure to reserve your spot today!
Register Now

Workshop Agenda

8:30 AM – 9:00 AM

Registration Open

9:00 AM - 9:15 AM

Introduction

9:15 AM - 10:00 AM

New Chargeback Rules to Improve Win Rates

10:00 AM - 10:45 AM

Managing Fraud While Scaling Globally

10:45 AM - 11:30 AM

Pivoting Fraud for Profit

11:30 AM - 12:15 PM

Chargeback Management in the Data Age

12:15 PM - 12:45 PM

Lunch Break

12:45 PM - 1:30 PM

Round Table Q&A

1:30 PM - 2:30 PM

Cocktail Meet & Greet

New Chargeback Rules to Improve Win Rates

New technologies and business models such as recurring billing have made eCommerce more efficient than ever, but that has led to new fraud challenges that are changing the rules for fighting chargebacks. This session will explore how various stakeholders are rising to these new challenges, and new ways to combat current and evolving threats.

Managing Fraud While Scaling Globally

Being a global business also means dealing with global challenges, such as increased fraud threats and economic fallout from the worldwide Covid-19 pandemic. This session will cover best fraud-prevention practices for scaling, and ways merchants can keep chargeback levels in check while transitioning to a global business.

Pivoting Fraud for Profit

Criminal fraud and friendly fraud are not always mutually exclusive. Chargeback management that doesn’t take this into account will not only be less effective, it could actually make the problem worse. This session will explore the gray area between criminal and friendly fraud, and how 360º fraud protection can help reduce both.

Chargeback Management in the Data Age

The hottest and most valuable currency for the future is data. The utilization of fraud rules engines is already presenting both opportunities and challenges in chargeback reduction. This session will analyze new trends and explore how collecting, collating, and reporting the correct data will power future decisioning.

Speakers

Brad Dillahunty

Brad Dillahunty

Chief Product Officer at Chargebacks911

Rob Marriott

Rob Marriott

EVP of International / Global Processing at Nexio

Ralph Dangelmaier

Ralph Dangelmaier

CEO & Board Member at BlueSnap

Sondra Feinberg

Sondra Feinberg

Global Workload Lead – Fraud at Microsoft

Will Blay

Will Blay

Senior Program Manager at Microsoft

CHARGEBACK UNIVERSITY VENUE

The Mirage is the original Vegas mega-resort, a Four Diamond award-winner located center-Strip with its iconic volcano welcoming you to a paradise of 24-hour action. Upgrade your dream stay, book dinner and show packages, buy show tickets, and earn M life rewards with every trip to Las Vegas at The Mirage Resort.

Enjoy the complete dream experience with the spacious comfort and surroundings of AAA Four-Diamond luxury rooms, featuring LED TVs, iHome™ docks and pillow-top beds.

Image showing the outside of the Mirage resort
Image showing the inside of the mirage resort conference table
Image showing the isnide of the mirage resort pool area

The Mirage
3400 S Las Vegas Blvd
Las Vegas, NV 89109

Space is Limited, So Register Today!
Only $199 $99 Per Ticket!

Thursday, October 28 2021 9:00 AM - 2:30 PM