Thursday, June 27, 2019
8:30 AM - 12:00 PM
Le Méridien Piccadilly
21 Piccadilly, London W1J 0BH United Kingdom

A Free Interactive Workshop for Merchants

Looking for secrets the pros use to manage disputes? This course is designed to help you unravel the complex dispute system, lower chargeback numbers, and increase revenue recovery.

Workshop Agenda

8:30 AM - 9:00 AM

Registration Open,
Light Breakfast

9:00 AM - 9:15 AM

Welcome: A Few Words
from Your Professors

9:15 AM - 10:00 AM

Increasing Win Rates: 101

Learn more
10:00 AM - 10:45 AM

Understanding VMPI
(and Other New Aspects of Disputes)

Learn more
10:45 AM - 11:00 AM


11:00 AM - 12:00 PM

Chargeback Champions:
3 Case Studies

Learn more
12:00 PM


Increasing Win Rates: 101

Ben Scrancher: Vice President of Business Development at Chargebacks911

Upping your chargeback win rate can be as easy as 1-2-3. In this session, we’ll cover the top three ways merchants can help themselves win more disputes. We’ll also explore ways to optimize the threat/risk assessment process when analyzing chargebacks, and best practices for getting the maximum ROI from chargeback disputes.

Understanding VMPI (and Other New Aspects of Disputes)

Craig McClure: Director Relationship Management at The Chargeback Company

Visa Merchant Purchase Inquiry, or VMPI, offers merchants the chance to stop chargebacks before they’re ever submitted. You’ll learn how to leverage this new opportunity and gain insider tips for working with a Visa Facilitator. We’ll also touch on ways merchants can benefit from VCR, MDRI, PSD2, and other recent changes to the dispute process.

Chargeback Champions - 3 Case Studies

Don Bush: Strategic Brand Development at Chargebacks911

In this practical session, we’ll examine three real-life scenarios where organizations of different industries overcame chargeback challenges. We’ll also cover the pros and cons of in-house chargeback management, and why do-it-yourself chargeback representment so often fails. Finally we’ll offer tips for achieving the best chargeback management ROI.

Don't Miss Out!

You won't want to miss out on this unique opportunity to get the full picture on chargebacks. Space for the Chargeback University is limited, so be sure to reserve your spot today!
Register Now


Set in the heart of London’s West End, Le Méridien Piccadilly complements the hotel’s vibrant cultural and architectural surroundings. The hotel’s many amenities include meeting facilities and the freshly renovated Club Lounge, located on the mezzanine level.

Le Méridien Piccadilly
21 Piccadilly, London W1J 0BH United Kingdom

Space is Limited, So Register Today!

Thursday, June 27, 2019 8:30 AM - 12:00 PM
Lunch and refreshments provided